Return Authorisation Form

Here you will find the exact procedure you need to follow to make a successful warranty claim for your product purchased from Connected Audio Visual Pty Ltd (IROAD Australia)

  • IROAD Australia offers a 1 Year Limited Warranty on all dash camera purchases which begins from the date of purchase.
  • IROAD Australia offers a 1 Year Warranty on accessory purchases, which begins from the date of purchase. Accessories are any additional IROAD parts which are not cameras.

How do you obtain Warranty Service

If you do experience a problem, your first point of contact should always be the store in which you purchased your IROAD product. The store will contact IROAD Australia and fill out a return authorisation on your behalf. Please allow up to 21 days for your product to be assessed and returned to the store. If you purchased your product from IROAD Australia direct, use the contact us to get in touch. You must provide a detailed description of the problem with your dash camera.

Your Responsibilities

You are responsible for delivering the product to the store you purchased your IROAD product from or for the payment of any shipping charges to the store.

IROAD’s Responsibilities

IROAD will at its option repair or replace the product with a new or reconditioned product without charge.

Products Covered

This warranty covers IROAD dash cam and accessory purchases from an authorised IROAD Dealer in Australia only.

Length of Warranty

This warranty is in effect for 12 months from the original date of purchase.

Who is Covered

This warranty is offered to the original purchaser only and is not transferable to subsequent purchasers.

What is Covered

The Warranty covers all defects in workmanship or materials, required to correct the problem.

What is not covered?

This warranty does not cover the following;

  1. Damage occurring during shipment to IROAD dealer stores. Damage during shipment is the responsibility of the carrier.
  2. Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, or failure to follow the instructions contained in the manual.
  3. Damage caused by acts of hostility or terrorism.
  4. Damage caused by Acts of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.
  5. Service performed by an unauthorised person, company, organisation or service agent.
  6. Any product which has the serial number removed, detached or defaced.
  7. Any product which has been adjusted, altered or modified without IROAD’s consent.
  8. Any product not purchased through an authorised IROAD Dealer.
  9. Any product that has been determined to contain an excessive amount of dust, or dirt or unreasonable environmental conditions.